Return Policy

We accept returns of unused, re-sellable merchandise in the original packaging within 30 days of purchase. Please do not return items if packaging has been removed. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund.

To complete your return, send a copy of the original packing slip, order form or a note with your name, address and order number to:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at bark@soggydoggydoormat.com.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

If you would like to exchange an item, please follow the return instructions above for the original purchase, and then place a new order on our website for the exchange item.

The purchaser is responsible for paying return shipping costs.  Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.